Refund policy
30-Day Returns
You have 30 days after delivery to request a return.
Eligibility
To be eligible, your item must be unused and in its original packaging, with your order number or proof of purchase.
How returns work (change of mind / wrong color)
- Email contact@galaxo.store within 30 days to request a return. Do not ship anything back before your return is approved — unapproved returns will not be accepted.
- Once approved, we'll send you the return address and instructions.
- For change-of-mind or incorrect color selection, return shipping costs are the customer's responsibility.
- After we receive and inspect the item, your refund is issued to your original payment method within 10 business days.
Exchanges
Prefer a different color? We're happy to arrange an exchange once your item is returned.
Damaged, defective, or wrong item
Please inspect your order on delivery. If it arrives defective, damaged, or incorrect, contact us within 7 days with a photo — we'll arrange a free replacement or full refund, no return needed.
Non-returnable items
- Items used or damaged after delivery
- Items missing their original packaging
- Final sale / clearance items
- Gift cards
Refunds
We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days (your bank may need extra time to post it). If more than 15 business days have passed since approval, contact contact@galaxo.store.
Questions? Email contact@galaxo.store — we reply within 1–2 business days.